All businesses flourish when they attract positive reviews. Hence, if a business gets bad reviews then it is never good for the success of success. This is why it becomes important to remove negative reviews from Google as soon as they come.
To understand the Google reviews, you must first gain clarity on what they are all about and why they exist in the first place. All reviews that are submitted to Google can be seen in the search bar along with your location, hours, and other important information that is associated with the Google My Business profile.
The Google reviews are majorly for the customers who use Google as their search engine. Similar to Google, the main goal of reviews is to offer information that can be useful in making decisions. Even though the Google reviews must be from honest accounts, there are times when spammers write negative reviews.
If a bad review is left then it becomes to remove negative Google reviews almost immediately. If the review is from a false or fake account then there are some actions that you can take. In this blog, we will see 5 simple steps to remove negative reviews from Google.
1. React Wisely and Calmly
When you get back reviews, the most immediate thing that will come to your mind will be to get the bad Google reviews removed. You may even have a temptation to lash out at the person but the first step should be to avoid reacting negatively.
When you react negatively to a Google review, this is only going to make your business look all the worse. Most people will see your business as completely unprofessional. In addition, people will also end up feeling a lot more skeptical about your business because you will come across as someone who does not value problems.
If you are serious about preventing negative reviews further and you also wish to remove negative reviews from Google then do not react to negative feedback from your customers. It can be good to have negative and positive reviews. As one of the important search engine ranking factors, this will make your profile look genuine.
Customers care about how you handle negative feedback. Hence, make sure that you react to the negative reviews calmly and wisely without leaving a negative reaction in any way.
2. Get the Review Pushed Down
Another way to get fake Google reviews removed is by removing the negative ones from sight. This can be done effectively by adding some other positive reviews. When you get a negative review, the focus must be on getting equally positive ones so that the customers can see positive ones quickly.
Getting all positive reviews does not happen overnight but you can definitely make a dedicated effort for adding more reviews in a short time period. A good way is to begin a testimonial activity that prompts your customers to leave positive reviews about your business.
3. Write a Genuine Response
If you wish to handle the negative reviews by keeping in line with the Google review guidelines then you can also work on writing a genuine response to the reviews. It can be a good step to remove reviews by others when you reply to them honestly.
Make your customers feel like they are heard. Also, focus on keeping your reaction brief but also acknowledge the problem that lies at hand. It is also a good exercise to respond to all reviews as quickly as possible. You must try your best to react to a negative review within a day of its posting.
A quick response shows dedication to offering the best customer service. You can hire the best SEO services for ensuring that some professional SEO experts work on managing negative reviews quickly. This way, you will be able to remove negative reviews from Google quickly and it will also allow you to stay on top while responding correctly.
Hiring a professional review management service will allow you to either own up to the complaint, offer an effective solution, or even apologize whenever it is required. This is going to enhance the authenticity of your business.
4. Flag and React
In case the review does not look fake or even sound familiar then there are high chances that it may also be fake. You must see your records to see if you have dealt with this person before. A thing to keep in mind is that the false or fake reviews are mostly vague while the real ones are always specific.
In case you have done your search and are also sure that the review is fake then you must flag it as spam and report it as well. This will prompt the Google staff to look over things and also remove the review if it is fake. When the review gets flagged by Google, the other customers will not pay any attention to it and understand that the review is fake.
Another tip for growth hacking for startups can be to reply to this fake review while making it clear that you do not recognize the review made by the customer. If the review includes wrong statements then go ahead and deny them in a respectable manner. Make sure that you focus on the facts as much as possible.
If you report the fake view then Google is going to check it and even remove it. There are many business listings and until the time a review is abusive or entirely wrong, it is unlikely that the review will be removed.
5. Solve the Problem
In case you wish to understand how to remove negative reviews from Google then you can solve the problem as well. This will require you to evaluate the process, all products, and even the customer service process to make changes.
It can be difficult to agree publicly that it is your fault but if you have been getting negative reviews around something in particular then it is high time that you solve the problem. If you are offering a product or a service that is making the same mistake multiple times then you must try to look into the problem with an open mind.
Reviewing the problem and working on improving it will do your business good. It is also likely to save you in the long run. When you work on the problem, the result will be fewer negative reviews and more sales. What’s more, improving the process will be well worth the investment because it offers a positive experience.
Remember that if people keep leaving reviews and they feel like they are scammed about the pricing then you may also need to change how your present pricing work on a website and with the clients.
Conclusion:
The business reputation is an extremely important thing. Although this may seem obvious the best way to secure this reputation is by running a profitable business. It can be a good idea to ask customers to leave positive reviews on your products and services.
This way, even if you have to remove a Google review, the customers will still look at your business with all authenticity and they will trust you as well.